Having a rant!!

[pheonixx]

Those of you who are our loyal customers will understand why Daz and I are feeling ticked off at this moment..we sold two lots of snails through e bay to a person in Ireland back in January ...and as we had never shipped so far we were a bit hesitant to do so but the post office assured us it was only like shipping in England overnight after much weather watching we let 4 of our snails go 2 blues 2 ivory , we asked the customer {as we always do} to let us know that they arrived safe and sound and 99% of the people do but unfortunatly she was one of the 1% that didnt we have heard nothing back from her at all..we had given her this web site link and the applesnail.net too for follow up should she need it..but nothing one big stoney silence..I realy hate that more than anything and from time to time Daz and I would wonder how our little ones were doing so far away...well today Daz received a positive feedback from her saying the snails were fine{blues} then we saw her next feedback for the ivory which was a neutral saying despite her care they never came out of their shells..she waited 2 months to get back to us how bloody bad is that!.
At the end of the day those of you that have dealt with us will know that we would have offered to replace all that had died ..thats indeed if they arrived dead at all..we have no proof of that not after 2 months..why did she not contact us..we dont know what her tank conditions are or even whats being housed with them..it's all very dodgy if you ask me..I am going to try not to think about the remaining snails thats in her care and if I came across her she would get it both barrels LOL..well I feel better now..thank you for hearing me out and for being good customers and friends too..Linda

[Emmachan]

Thats really terrible, 1 to know that your snails came to a nasty end and 2 that she has the cheek to leave negative feedback after two months! I would imagine death was the result of inadequate care, cuz if they were dead on arrival she would have reported immediately. I had a similar experience where a girl asked for somes GALS. I heard nothing of her after that, but after about a month she emailed me to say the all three snails were dead!!! I just couldnt understand how she managed it! I have not had a single fatality! .. and I have nearly 30 of them! anyways as u can imagine I felt really responsible. I told her everything about tha etc, but obviously she didnt impliment my advice! I now feel very cautious about giving away baby snails. I wouldnt want to imagine their suffering in the clutches of some negligent owner! I would now only consider giving snails out to people I know, but obviously where its a business concerned, this is not viable. I dont understand people like that, when I got my snails I emailed the woman back imediately to say I had recieved them! she was very glad to hear they were safe and well. I am pleased to say that ALL my apple snails are safe and happy.